Box Office

Palace Theatre Box Office Info

The Palace Box Office is located at 19 Clinton Avenue, just two doors up the block from the main theatre entrance. 

Regular Hours

HOLIDAY HOURS: PLEASE NOTE THAT THE BOX OFFICE WILL BE CLOSED BEGINNING WEDNESDAY, NOVEMBER 27 AND WILL REOPEN ON MONDAY, DECEMBER 2 AT 9AM.

THE PALACE BOX OFFICE IS OPEN MONDAY THROUGH FRIDAY, FROM NOON TO 5PM AS WELL AS ADDITIONAL DAY AND HOURS FOR EVENTS AND ON SALES. FOR QUESTIONS ON SPECIFIC DAYS FOR ON SALES, PLEASE CALL 518-465-4663 DURING REGULAR BUSNESS HOURS.

IF YOU HAVE ANY QUESTIONS, PLEASE EMAIL INFO@PALACEALBANY.ORG

How to Purchase Tickets:

  • In person during normal business hours at the Palace Theatre Box Office located at 19 Clinton Avenue in Albany

  • Online at Ticketmaster.com

  • Service fees apply.

Payment Methods:

We accept CASH and all major Credit Cards (Mastercard, VISA, American Express & Discover). A phone # and email address are required to purchase tickets in the event that changes occur to a performance. Checks are not accepted at the Palace Theatre Box Office for any purchases.

Additional Information

Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party resellers (such as brokers or individuals) we strongly recommend that you purchase tickets directly through Ticketmaster, authorized partners or from the Palace Theatre Box Office to ensure ticket authenticity.

Reduced Ticket Fees

Members of the Palace Theatre receive personalized service directly through the Palace Box Office and pay minimal to no fees on all phone and online orders dependent upon membership level. Visit our Membership page to learn how to join.

Accessibility

Accessible seating is available on the Orchestra level at the Palace Theatre. Tickets for accessible seats may be purchased at Ticketmaster.com

If you experience any issues, please call the Palace Theatre Box Office at 518-465-4663 during business hours.

Ticket Fraud

Where you buy your ticket matters. Ticketmaster Verified Tickets are available directly from Ticketmaster, or may be purchased at the Palace Box Office. Ticketmaster Verified Tickets are 100% authentic and provide guaranteed access into the theatre, including Fan-to-Fan Resale Tickets. If you have questions about an offer from any other reseller or discount platform, please call the Palace Box Office at (518) 465-4663 to confirm. 

Lost, Stolen or Damaged Tickets

Customers who have lost or misplaced their paper or digital tickets should contact the Palace Theatre Box Office during regular business hours or email Sarah Meemken, Box Office Manager at smeemken@palacealbany.org

Service Fees

Ticket prices include a facility fee to ensure the continued maintenance and preservation of the historic Palace Theatre. Additional fees may be charged based on TicketMaster policies and on the point of sale used by the patron.